SPRINT WEBCustom chatbot development for business
Chatbots for enquiries, booking and support. Choose Telegram or WhatsApp, define operator handover and connect your CRM around a specific business process.
Start with the task.
Start with one process in a channel your customers already use. Booking needs availability and confirmation; an enquiry needs validated details and an owner; support needs a clear handover to a person. One useful workflow does not require every messenger.
Custom chatbot development for business: what the work includes
- Review the task and choose Telegram or WhatsApp
- Map the conversation, required fields and transitions
- Validate input, cancellation and restarts
- Hand enquiries to an operator with context
- Connect one agreed system through an available API
- Test duplicates and service failures; provide launch instructions
Project boundaries
Additional channels, AI, payments, advanced administration and migration are estimated separately. Hosting, API usage and support are recurring costs. We check integration availability before development.
How the project moves forward
- 01Choose the main workflow and acceptance criteria
- 02Agree messages, data and operator handover
- 03Build the conversation and integration in a test environment
- 04Test failures and hand over access and instructions
What determines the price
The estimate separates workflows, integrations, administration, testing and launch. One channel, one enquiry flow and a manager notification form a sample first release. Calendar booking with CRM synchronisation is a different scope. One-off and recurring costs are agreed separately.
What affects the timeline
We first check APIs and access. Then we agree prototype, acceptance and launch dates. Third-party approval time is tracked separately.
From $100 USD
A starter Telegram flow of up to 5 steps and enquiry handover to a manager. WhatsApp starts at $150; multiple channels are a separate scope.
The final price depends entirely on scope and is agreed before work starts. Hosting, domains, paid APIs, licences and ongoing support are separate. Payment method and currency are agreed for your country.
Get a scoped estimateWhat acceptance looks like
We check the main flow, invalid input, cancellation, repeated actions and an unavailable external service. Operator handover and the next step must be clear to the user.
Handover and support
Before work starts we agree source-code rights, account ownership, documentation, the period for fixing agreed defects and support conditions. Further development and third-party platform changes are separate tasks.
Read a practical exampleExplore a demonstration of the solutionFrequently asked questions
Telegram or WhatsApp?
Choose based on your customers, account availability and integrations. WhatsApp also requires checking Business Platform requirements and messaging costs.
Does the bot need AI?
No. Structured enquiry and booking workflows often need predictable rules. AI is scoped separately when free-text understanding is useful.
What if the bot cannot answer?
Provide operator handover and explain the next step. Your team agrees response hours and the responsible person.
Have an idea?
Let’s find a solution.
Tell me what you would like to build.
We’ll discuss scope, cost and timing.