SPRINT WEBWhatsApp bots for enquiries and support
Custom WhatsApp bots with conversation flows, operator handover and CRM integration. Account requirements, API dependencies and ongoing costs checked before launch.
Start with the task.
The bot identifies the service, collects enquiry details and passes context to a manager. First we check whether WhatsApp Business Platform supports your business, number, country and use case. Implementation is estimated after that review.
WhatsApp bots for enquiries and support: what the work includes
- Check a suitable Business Platform connection
- Design incoming conversations and operator handover
- Collect agreed fields and validate input
- Prepare required message templates
- Connect enquiries to a CRM or manager notification
- Handle delivery failures and document ownership
Project boundaries
Platform and provider fees, hosting, extra workflows and ongoing support are separate. Account checks and template approval depend on the platform and cannot be guaranteed.
How the project moves forward
- 01Check business, number, access and platform requirements
- 02Agree the flow, messaging permission and human handover
- 03Build event handling and the CRM connection
- 04Test incoming messages, failures and launch
What determines the price
The one-off estimate covers the agreed conversation, connection and testing. Platform messaging fees, provider subscriptions, hosting and maintenance are separate. We estimate after reviewing the account and API.
What affects the timeline
Development dates are agreed after checking connections. Account, number and template approval can affect the launch date.
From $150 USD
One incoming flow of up to 5 steps with operator handover and ready Business Platform access. Business account setup, CRM, messaging fees and provider subscriptions are separate.
The final price depends entirely on scope and is agreed before work starts. Hosting, domains, paid APIs, licences and ongoing support are separate. Payment method and currency are agreed for your country.
Get a scoped estimateWhat acceptance looks like
We check the main flow, invalid input, cancellation, repeated actions and an unavailable external service. Operator handover and the next step must be clear to the user.
Handover and support
Before work starts we agree source-code rights, account ownership, documentation, the period for fixing agreed defects and support conditions. Further development and third-party platform changes are separate tasks.
WhatsApp Business messaging policy
Explore a demonstration of the solutionFrequently asked questions
Do I need a business account?
The integration uses WhatsApp Business Platform. We check the requirements for your business and number, access and connection method before starting.
Can messages be sent to everyone?
No. Recipient permission and platform rules apply. Business-initiated messages use approved templates and opt-out requests must be respected.
Can a manager take over?
Yes. The flow needs an accessible path to a person. We agree the handover channel, working hours and unavailable-operator handling.
Have an idea?
Let’s find a solution.
Tell me what you would like to build.
We’ll discuss scope, cost and timing.